A senior partner in the consulting firm Social Insight, Amy L. Smith writes on a variety of international issues, including conflict management, transitional justice, public health, and education issues. Her work generally concerns extracting public policy recommendations from scholarly research. She has conducted research for, taught for, and worked with a variety of advocacy and policy organizations in the United States, Brazil, and Switzerland. She is the author of A Forced Agreement: Press Quiescence to Censorship in Brazil.
Managing the Mediation Process offers an overview of the process of mediating interstate and intrastate conflicts. Each of its six chapters covers a different step in the process, identifying what needs to be done at that step and how best to accomplish it.