Ingrid A. Lehmann is the author of Peacekeeping and Public Information: Caught in the Crossfire (London: Cass, 1999) and many articles on issues of international political communication. She is a practitioner who worked in the United Nations Secretariat for over twenty-five years, including service in the Department of Public Information and in two UN peacekeeping missions. She has an MA in history from the University of Minnesota and an MA and a doctorate in political science from the University of Berlin. In 1993–94 she was a fellow at the Center for International Affairs at Harvard University; in 1996–97 she was a researcher at Yale University’s UN Studies Program; and in 2004 she was a fellow at Harvard University’s Shorenstein Center on the Press, Politics, and Public Policy. She now lives near Salzburg, Austria, where she has been teaching in the Department of Communication Science of the University of Salzburg since 2003.
Managing Public Information in a Mediation Process, the second handbook in the Peacemaker's Toolkit series, helps mediators identify and develop the resources and strategies they need to reach these audiences. It highlights essential information tasks and functions, discusses key challenges and opportunities, and provides expert guidance on effective approaches. Examples from past mediations illustrate how various strategies have played out in practice.