Heidi Burgess is a Founder and Co-Director of the University of Colorado Conflict Information Consortium. She holds a Ph.D. in Sociology and has been working in the conflict resolution field, as a scholar and a practitioner, since 1979. Her primary interests involve the study and management of intractable conflicts, public policy dispute resolution, and the dissemination of conflict resolution knowledge over the Internet. She is one of the creators and Co-Directors of the Intractable Conflict Knowledge Base Project (which is the "parent" of this website), and also co-created and co-directs CRInfo—the Conflict Resolution Information Source. She is also one of the primary authors and creators of five online conflict resolution courses, and has edited and authored a number of books, journals, and articles on intractable conflicts and conflict resolution more generally.
Conducting Track II Peacemaking presents the process of track II intervention as a series of steps that guide peacemakers in coordinating various track II efforts to maximize their positive impacts.